Avaya Workplace

1.8
2.17K reviews
500K+
Downloads
Content rating
Everyone
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About this app

Avaya Workplace™ integrates your Android device with your office Avaya Aura® communications environment and delivers mobile voice & video VoIP calling, cellular call integration, rich conferencing, instant messaging, presence, visual voicemail, corporate directory access and enterprise call logs.

Key Capabilities:
• VoIP calls – Lower your mobile service charges by making VoIP calls over Wi-Fi or mobile data networks
• Conceal Your Mobile Phone Number - Calls made with Avaya Workplace™ are handled by your office communication system and will display your office calling line ID, not your mobile phone number
• Cellular Voice integration – If VoIP isn’t your best option, then traditional cellular voice service can be used and calls will still be routed through your office communication system
• Call Mobility – VoIP roaming between Wi-Fi and 3/4G networks, and call handoff between cellular voice and VoIP
• Single Number Contact – Choose to have incoming office calls ring on your Android phone and/or any other phone you may want to use
• Visual voicemail – Enables you to see who left you a voice message and when it arrived. Messages can be played in any order.
• Instant Messaging – Exchange text messages and multi-media file attachments with archival/retrieval
• Presence status – View the Presence status of colleagues
• 24X7 call logs shows all office line call activity regardless of which device was used or when calls arrived
• Corporate Directory Integration – Search for corporate contacts and create a list of favorites
• Auto-configuration of settings
Updated on
Feb 26, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Contacts and 2 others
Data is encrypted in transit
Committed to follow the Play Families Policy

Ratings and reviews

1.8
2.06K reviews
Valerie R
March 28, 2023
Constant issues with this app. I use this for work purposes, and there's always a problem. There was a period of weeks where I could not connect my bluetooth headset with the app. That bug was fixed, but now the app constantly disconnects my bluetooth headset from it and the people on the other line are complaining that they can't hear me. I've tried 3 different bluetooth headsets, and all 3 have the same issues with being disconnected. I'd rather go back to using a Google voice number.
2 people found this review helpful
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Avaya Incorporated
April 5, 2023
Apologies for the challenges you are facing. Please enable diagnostics with shared steps, From App top left Settings gear icon -> Support -> Enable Diagnostics. And press “Done” button at the right top corner. Reproduce Support -> Report a Problem -> Send Logs -> Select an app such as email to share them with usmobiledevmgmt@avaya.com
Elizabeth
October 21, 2022
This app limits the number of devices that can be installed per extension and it is just short of a useful number. I work remotely, with no access to a desk phone, and have a laptop, tablet for travel, a work cell and personal cell I attempted to install the app on. With the 4th device, I exceeded the number of devices allowed. I assume this means it's limited to 3 devices. When I attempted to remove it from one of the devices to allow install on the last, I continue to receive the error.
7 people found this review helpful
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Avaya Incorporated
August 17, 2022
Sorry to hear that you are having problems. Please contact your organization's administrator to increase the number of simultaneous device registrations. On Avaya Aura, this can be set up to 10 simultaneously connected devices
A Google user
June 11, 2019
The client does not honor the Do Not Disturb setting or free/busy information. This is highly disruptive during meetings. Client also takes over control of the bluetooth connection when the phone rings, requiring either a power cycle of the headset or logging out of the app to let any other application use the bluetooth device again. Lastly, instead of a pop up to accept or reject calls, an incoming phone call switches the phone to the app, switching away from work in progress. All in all, a bare minimum phone app, but not a polished communications tool.
6 people found this review helpful
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What's new

Display of VDN and calling number.
Display Forwarding reason in Missed Calls at forwarding stations on Workplace.
Display dummy station in near end call logs after finishing SendNN call.
Pexip meeting under Workplace meeting.